Q1:Is Otravel factory or trading company?
A: Otravel is professional travel adapter factory,BSCI certified,we also offer travel wall charger,car charger and USB cables, we have our own mould, R&D, engineer, production, and QC department. Our products have very competitive advantage in price, quality,and lead time.
Q2: What is MOQ?
A: MOQ is 100pcs,small trial order is also OK if we have stock material,
1000pcs for customized pantone color.
Q3: Can we print our logo?
A: We can print your logo on both travel adapter/charger and package.
Q4: What’s samples time and order delivery time?
A: About 3-5 days for customize sample.
Normally 10-15days for mass production based on your order requirement.
Q5: How many kinds of packages?
A: We have white box(free), color box,velvet pouch, Non-woven bag, zipper bag, blister, gift box,black box and PVC case package etc,OEM is available.
Q6: Why is new model expensive than other old models?
A: A new model needs large R&D and mould cost, and the depletion rate is bigger during mould and production. Besides, new model is low productive but labor costs keep same as old model.
Q7: What certifications do you have?
A: We have approved ISO9001,CE FCC ROHS REACH SAA C-tick KC KCC IEC MEPS BSMI etc certification.
Q8: What about shipment?
A: We can ship goods to your office/warehouse by express, by air,FOB shenzhen/HK by sea.You can choose different shipment ways at your request.
Q9: What's your warranty?
A: One year,and extended warranty can be negotiated.
Q10: What's your payment terms?
A: T/T,paypal,west union and MoneyGram (30% deposit received before production and balance paid before shipment)